- Coaching Services
We are committed to providing high-quality coaching services and want to ensure that you are satisfied with your experience. Here’s our refund policy for coaching services:
Free Mini-Consultation: We offer a complimentary mini-consultation to help you determine if our 1:1 coaching is a good fit for your needs prior to any investment.
Rescheduling or Cancellation: To receive a refund or reschedule a session, please reschedule or notify us at least 48 hours in advance. We understand that unexpected events can occur, and we will accommodate changes made within this timeframe.
Exceptions for Emergencies: In case of an emergency, we may offer exceptions. Please email us with your cancellation request and provide proof of the incident. We will review each request on a case-by-case basis.
- Classes
We strive to make your class experience as smooth as possible. Please review our refund policy for classes:
Cancellation by Client: You are eligible for a full refund if you cancel your class booking at least 48 hours before the scheduled start time.
Exceptions for Emergencies: In case of an emergency, we may offer exceptions. Please email us with your cancellation request and provide proof of the incident. We will review each request on a case-by-case basis.
- Virtual Products
Our virtual products, such as e-books, are available for instant download upon purchase. Due to the nature of digital products:
Refund Policy:
No Refunds: We do not offer refunds for e-books as you receive the product immediately after purchase. Please ensure you review the product description and details before completing your purchase.
Contact Us
If you have any questions or need assistance with our refund policy, please do not hesitate to contact us at admin@downstairsalchemy.com.
Thank you for your understanding. These refund policies help support our small business by allowing us to manage our schedule and offer our services to as many clients as possible. We appreciate your support and look forward to working with you!